Shipping & Delivery

At Nitorva, we’re committed to delivering your lighting products quickly and safely. This Shipping Policy outlines our shipping terms and timelines for orders placed on nitorva.com.

1. Processing & Delivery Time

• Orders are typically processed within 1–3 business days after purchase (excluding weekends and holidays).
• Once your order has shipped, you will receive a confirmation email with tracking information.
• Standard delivery usually takes 7–10 business days after processing.

2. Shipping Rates

• We offer free shipping

3. Order Tracking

Once your package ships, you will receive an email containing a tracking number and a link to follow your shipment’s progress.

4. Damaged or Lost Packages

If your package arrives damaged or has not arrived within the expected timeframe:

• Please contact us at wecare@nitorva.com
• We’ll investigate the issue and work with the carrier to resolve it promptly, including issuing a replacement or refund when appropriate.

5. Contact Us

For any shipping-related questions or concerns, reach out to our customer support team:
📧 wecare@nitorva.com

These policies shall be subject to the exclusive jurisdiction of the courts of Hong Kong and shall be governed by the laws of Hong Kong.